Frequently Asked Questions

Everything you need to know about your STUDIO MUI experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn items with original tags. To start a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.

Which payment methods do you accept?

STUDIO MUI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. As our silhouettes range from tailored to oversized, we recommend checking the 'Fit Notes' section for individual styling advice.

Are your materials sustainably sourced?

Quality and ethics are at our core. We prioritize natural fibers like organic cotton, linen, and recycled wool. We partner exclusively with certified manufacturers who ensure fair wages and safe working conditions.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.